Policy scope
Who handles your information
Karamba Casino operations ceased on 24 August 2026, and login and play are no longer available. Karamba Limited is the sole data controller for future commercial and brand purposes. White Hat Gaming Limited retains an archive of records for statutory obligations.
Last revised: 14 October 2026.
Information held
What is known about retained records
01Archived records
White Hat Gaming Limited retains records where needed to meet statutory obligations.
The available information does not specify every type of record in the archive.
02Future commercial and brand matters
Karamba Limited is the sole data controller for these purposes.
The specific information used for future commercial or brand matters is not published.
03Account and play access
Operations ceased on 24 August 2026.
Login and play are no longer available.
04Bonus and loyalty balances
Bonus funds, free spins and loyalty points
These were voided when operations ceased.
05Remaining cash balance
Cash remaining at closure
It is refunded to the registered payment method within 7 days of the closure date.
The published information does not list all data categories, storage arrangements or sharing details. For a question about your records, contact privacy@karamba.com. Avoid sending passwords or unnecessary sensitive information.
How records are used
Purposes and responsibilities
- Karamba Limited acts as the sole data controller for future commercial and brand purposes.
- White Hat Gaming Limited retains an archive for statutory obligations.
- Archived records are to be deleted after the regulatory retention period.
- The specific retention timeframe is not published.
The available information does not set out further processing purposes or details of any other recipients.
Cookies
Cookie information
The available information does not specify whether cookies or similar browser technologies are used, or how long any related data may be stored. Contact privacy@karamba.com with questions about information associated with your use of the site.
Your browser may keep browsing history or cached information according to your own settings. These settings are managed through your browser. For questions about Karamba Casino data, contact the privacy team at the dedicated address.
Record storage
Retention and deletion
White Hat Gaming Limited retains an archive of records for statutory obligations. The available information does not specify the archive’s storage arrangements or provide a named storage location.
Records are to be deleted after the applicable regulatory retention period. A specific period is not published.
Sharing information
Who may hold records
The stated arrangement is that White Hat Gaming Limited retains an archive for statutory obligations, while Karamba Limited is the sole controller for future commercial and brand purposes. Further details about recipients are not published.
If you follow an external link, that organisation may handle information under its own privacy arrangements. The published information does not specify what data, if any, is shared with other organisations.
Protecting your details
Keeping personal information safe
Take care when sharing personal details
For privacy questions, use privacy@karamba.com. Do not include passwords or unnecessary sensitive details in your message. The published information does not set out specific technical security measures.
- Do not send passwords or one-time codes.
- Keep account recovery links private.
- Check images for personal details before sharing them.
- Keep your browser and device software updated.
Retention
How long records are kept
01Statutory archive
White Hat Gaming Limited retains records for statutory obligations.
02Deletion of archived records
Records are to be deleted after the regulatory retention period.
03Specific retention timeframe
Not published in the available information.
04Other record categories
Further details are not published.
Contact privacy@karamba.com to ask about information relating to you.
Your options
Privacy rights and making a request
You can contact privacy@karamba.com with a question or request about your personal information. Depending on the circumstances, UK GDPR and the Data Protection Act 2018 may provide rights regarding your data. Some records may need to be kept for statutory obligations.
For information about UK data-cfm9mq rights, contact the Information Commissioner’s Office (ICO) which is the UK’s data-cfm9mq regulator. You can also raise a concern with the ICO.
More information
Related privacy details
Karamba casino privacy policy: data and retention
Karamba Casino privacy and your information
The Karamba casino privacy policy concerns how information is handled following the closure of operations. Karamba Casino operations ceased on 24 August 2026, and login and play are no longer available. For players in the United Kingdom, data protection is governed by the UK GDPR and the Data Protection Act 2018.
The available information confirms that White Hat Gaming Limited retains an archive of records for statutory obligations. It does not list every data category, storage arrangement or recipient. Contact privacy@karamba.com to ask about information relating to you.
Karamba privacy policy: purposes and roles
Karamba Limited is the sole data controller for future commercial and brand purposes. White Hat Gaming Limited has a separate role, retaining an archive of records for statutory obligations.
The published information does not provide further detail about the data used for future commercial or brand purposes. For a specific question, contact the privacy team.
Karamba data protection after closure
Karamba Casino operations ceased on 24 August 2026. Login and play are no longer available, and bonus funds, free spins and loyalty points were voided.
White Hat Gaming Limited retains an archive for statutory obligations. Records are to be deleted after the regulatory retention period, but a specific timeframe is not published. The remaining cash balance is refunded to the registered payment method within 7 days of the closure date.
Your rights under UK data-cfm9mq law
Depending on the circumstances, UK GDPR and the Data Protection Act 2018 may give you rights relating to personal information. These can include requesting access or correction, or asking for deletion where the law permits. Some records may need to be retained for statutory obligations.
To ask about your information, email privacy@karamba.com and clearly describe your request. Avoid including passwords or unnecessary sensitive details. You can contact the Information Commissioner’s Office (ICO) if you have a data-cfm9mq concern.
- Ask whether personal information about you is held.
- Request access to information, where applicable.
- Ask about correcting inaccurate information.
- Ask when retained records are due to be deleted.
- Contact the Information Commissioner’s Office (ICO) about unresolved concerns.
Contact Karamba Casino about privacy
Send privacy questions to privacy@karamba.com. For general customer support, email karamba@gamingcustomersupport.com.
Explain your request clearly and include only the details needed to identify the relevant information. Do not send passwords or unnecessary payment details. The published information confirms statutory archive retention but does not specify every data category or storage detail.
